Privacy Policy

Privacy Policy for Lumina Mental Health
 

At Lumina Mental Health, we are committed to protecting your privacy and ensuring that your personal information is kept secure. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, including through our website, phone, or SMS communications.

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1. Information We Collect

We collect various types of personal information to provide you with effective mental health services. This includes, but is not limited to:

• Personal Identification Information: Name, contact information (phone number, email), date of birth, and other relevant details.

• Health Information: Information about your health history, current concerns, treatment progress, and other therapeutic records. This is collected and used solely for the purpose of providing you with quality mental health care.

• SMS Opt-In Information: If you choose to opt-in to our SMS service, we collect your phone number for appointment reminders, follow-up messages, and other relevant communication related to your care.

 

2. How We Use Your Information

Your information is used solely for the purpose of providing and improving the services we offer. Specific uses include:

• Managing appointments and sending reminders or updates via SMS.

• Providing therapeutic care and tracking progress.

• Responding to inquiries or providing customer support.

• Sending information regarding our services, policies, or updates to your care.​

 

3. SMS Communications

If you opt-in to receive SMS notifications, we will send you appointment reminders, follow-up messages, and relevant communications regarding your sessions. You can opt-out of SMS communication at any time by replying "STOP" to any SMS message you receive.

 

4. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We adhere to strict confidentiality standards to ensure your data is handled with the utmost care.

 

5. We Do Not Share Your Information

At Lumina Mental Health, we value your privacy. We do not share phone numbers or SMS opt-in information with any third parties or affiliate companies for marketing purposes. Your personal and health information is only shared when necessary for the provision of services, such as with your consent or when required by law.

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6. How We Protect Your Information

We use industry-standard encryption methods and other security practices to protect the personal information you provide. Access to your information is limited to authorized personnel only and is protected by confidentiality agreements.

 

7. Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to make any changes or have any concerns about your data, please contact us at [contact information]. We will respond promptly to your request.

 

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your personal information is being handled, please contact us at:

Lumina Mental Health
Phone: 971-353-5412
Email: info@luminamentalhealth.net